📞 Accessing and Managing Voicemail on a CoreDial

Complete-Voice Voicemails

📞 Accessing and Managing Voicemail on a CoreDial

This guide will walk you through how to access your voicemail, record a personal greeting, and understand how voicemail messages. These notes are delivered when using a Yealink T46G but can work for other devices

🔐 Accessing Your Voicemail

There are two ways to access your voicemail on the Yealink T46G:

Option 1: Using the Voicemail Button

  1. Press the Message button on the phone (looks like an envelope 📩).

  2. Follow the voice prompts.

    • You may be asked to enter your voicemail PIN (default PIN is typically 1234).

    • If this is your first time, you may be prompted to set up your mailbox.

Option 2: Dialing the Voicemail Access Code

  1. Open CoreNEXA Mobile app

    1. https://play.google.com/store/apps/details?id=com.clickconnex.switchconnex&hl=en_US

  2. Sign in with your Coredial credentials ( created by your Complete-Voice admin)

  3.  Select Voicemails from the menu
  4. Play Voicemail

🎙️ Recording Your Voicemail Greeting

To personalize your voicemail, follow these steps after accessing your voicemail:

  1. Unavailable Message:

    1. Dial *301 + your extension number (i.e. *301119 with your extension number being 119)

  2. Busy Message:

      1. Dial *302 + your extension number (i.e. *302119 with your extension number being 119)

  3. To Record your name for the dial by name Directory and your voicemail:

    1. Dial *303+your extension number

Tip: Keep your greeting clear and professional, especially if used for business purposes.

📬 Receiving Voicemail Messages

All voicemail messages left for you will:

  • Be stored in your voicemail box.

  • Depending on how much information is given for the user of the line emails will be Automatically be sent to your email as a .wav audio file (voicemail-to-email feature).

    • This allows you to listen to messages on your computer or mobile device.

    • Ensure your email address is correctly configured in the CoreDial portal or by your system administrator.

🛠 Troubleshooting & Support

  • If you're unable to access voicemail or forgot your PIN, contact your IT administrator or Complete-Voice support team.

  • Make sure your voicemail box isn’t full — delete old messages regularly.

✅ Summary

Task Steps
Access Voicemail Press Message button or login to the CoreNEXA app
Record Greeting Pick up deskphone and press *301
Receive Voicemails via Email Voicemails are sent to your inbox as audio files (voicemail-to-email)

Thank you and happy Talking