The CoreDial app and Direct Dials

The CoreDial app and Direct Dials


For each user to use their Direct dial number on their cell phone they will need to go to their phone's app store and search for "CoreNexa."

The icon looks like this:

Leverage the power of your business phone through your phone or tablet - anywhere, anytime. By using your Phone or tablet, you can make and receive calls from your business phone, access your voicemail, business directories, recent calls, conference bridges and other valuable features, such as virtual attendant.

Some key benefits of the mobile app include the following:

· Making calls using your business calling plan and your business caller ID

· Receiving calls made to your business phone number on the app

· Being able to extension dial co-workers

· Using the shared contacts directory and having access to all extensions in the company

· Viewing recent calls

· Clicking to dial back any of your recent callers

· One-click to dial your conference bridges as a moderator or attendee

· Listening to your voicemail

· Updating your voicemail greetings

· Managing virtual attendant schedules, including the ability to override your current schedule

· Updating your virtual attendant greetings


To Use this App:

· Download and install the app on your Phone or tablet

· Sign-in using your phone system portal username and password


NOTE: If you need more information or can’t log in, check with your service provider to see if you have the necessary permissions to use this application.


Direct dials are phone number linked with the users extension, so if you need to call the user you can just call them via their Direct number rather than calling the main line and dialing their extension.
Within the app you can place calls, listen to voicemails and even reset the account password within settings.

Screenshot imageScreenshot image

Additionally, you can also use the app on the desktop by going to voip.netcomplete.net and sign in with the same credentials provided above. Allow access to use your mic and you can take and place calls from there as well.

Navigating Around the App


The main screen is the list of menu options that provide all the functionality of the app.

As you click into each menu item, click on the left arrow icon to be taken back to the main menu.





Landing Screen


Once logged in for the first time the app will land you on the default landing screen on the Dialpad. Subsequent visits will take you to the last menu option that you closed the app on.
From the landing screen you can perform the following:
Make a call
View your Call History
View/edit your contacts
Search by name, phone number or extension
Dialpad

Use the dialpad to place calls.
The following actions are available while
on a call:
Mute
Dialpad
Audio - switch between microphone,
speaker and connected bluetooth
devices
Hold
Record (if purchased)
Transfer

Audio


While on an active call you can switch between microphone, speaker and connected
Bluetooth devices. 


To switch press the audio button and select which option you want to use by pressing
that option

iOS

Android


 

Call Waiting


While on an active call you have the ability to receive a second inbound call.  When the call arrives, you will be presented with a screen to make the following selection

iOS

Android


Recent Calls


“Recent calls” provides a view of all incoming, outgoing, and missed calls.
At the top of the screen there are two tabs: All & Missed.
All will display all types of call activity.
Missed will provide only missed calls.


Each entry will provide the following:
Direction of call
Name / Number
Date & time
Ability to call
Ability to create contact (if not already a contact)


Contacts


Contacts are organized under 3 tabs:
Favorites
Community
Personal
To favorite a contact, click on the contact entry and select Add to Favorites or the star
To remove a favorite contact, click on the contact entry and select Remove from Favorites or the star

To share a contact, click on the contact entry and select the Share Contact 

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