Windows 10 - USB devices may stop working after installing the February 13, 2018 update (KB4074588)

Windows 10 - USB devices may stop working after installing the February 13, 2018 update (KB4074588)

Method 1: Restoring your system when a working keyboard is available


If a working wireless or PS2 keyboard is available, or if you can use the on-screen keyboard via a working touchscreen, follow these steps to restore your USB functionality:


  1. In the search box on the taskbar, type cmd.
  2. Right-click (or tap and hold) Command Prompt in the search results and select Run as administrator.
  3. In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.

For 32-bit versions of Windows:

dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64-bit versions of Windows:

dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

  1. Restart Windows.

 

Method 2: Restoring your system without a working keyboard

If a working keyboard is not available after installing the update, your keyboard and mouse should work within the Window 10 Recovery Environment, which you can use to restore your system.

  1. Start the Windows 10 Recovery Environment.

If you restart the system before Windows finishes loading the desktop three times in a row, Windows should automatically start the Windows 10 Recovery Environment.

If Windows will not automatically boot to the recovery screen, you can also use installation media to enter the Windows 10 Recovery Environment:


How to create and use installation media to load the Recovery Environment

 


  1. Use the Command Prompt to uninstall the update:


  • At the recovery screen, select Troubleshoot, then Advanced Options, and then Command Prompt. You may be asked to enter a BitLocker Recovery Key or username/password.  If prompted for a username/password, you must enter a local administrator account.
  • In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.

For 32-bit versions of Windows:

dism.exe /image:c:\ /remove-package/packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64-bit versions of Windows:

dism.exe /image:c:\ /remove-package/packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note: If Windows is not stored on the C: drive, replace the C: in the above commands with the appropriate drive letter.

  1. Close the Command Prompt and click Continue to exit the Recovery Environment. Restart to enter Windows.

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