Service printer Dell 3330dn Black Lines
Printouts Have Horizontal or Vertical Dark Streaks of Toner on the Dell 2230d, 2330d(n), 3330dn or 1700-Series Laser Printer
Turn the printer off using the power switch on the back of the printer.
Open the printer front cover.
Remove the toner cartridge and gently shake it from side to side.
Run a developed image test.
Open the rear paper exit cover.
Print a test page using the printer operator panel.
When you can see text on the page exiting the rear of the printer, quickly open the front cover by pressing the button on the left side of the printer to open the front cover and remove the PC Drum.
Inspect the green photoconductor (PC) drum to see if the text is clear and without defects on the developer roller.
Inspect the printed part of the page still inside the printer to see if it is clear and without defects.
Defect is seen only on the part of page that has exited printer: Contact Technical Support.
Defect is seen only on the part of page still inside printer: Contact Technical Support.
Defect is seen on the PC drum:
Clean the charge roller and check it for damage.
Turn the printer off using the power switch on the back of the printer.
Open the printer front cover.
Grasp the toner cartridge handle and pull to remove the toner cartridge and the Photoconductor (PC) drum.
Press the button on the PC Drum and remove the toner cartridge.
Clean the charge roller inside the PC Drum kit with a lint free cloth (Figure 1).
Figure 1: Charge Roller
While cleaning the charge roller check for any damage or any sections with severe discoloration. If the charge roller is damaged or discolored, replace the PC Drum Kit.
Reinsert the PC Drum and toner cartridge, close the front cover, and turn the printer on.
Print a test page using the printer operator panel. If the problem still occurs, look under Printer Information and check the Page Count to determine if a new Photoconductor (PC) drum or toner cartridge should be purchased.
If the page count is above, or reasonably close to 30,000, purchase a new PC Drum Cartridge.
If the page count is above, or reasonably close, to the cartridge capacity, purchase a new toner cartridge.
NOTE: The page count does not reset when the toner cartridge is replaced. Account for the number of cartridges replaced when comparing this number to the cartridge capacity.
Swap with a known-good toner cartridge and attempt to print again. If the known-good toner cartridge works, replace the Toner Cartridge. If the toner cartridge has already been replaced, replace the PC Drum Kit.
If the problem persists, Contact Technical Support.
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